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We maintain a relentless focus on providing safe workplaces.

Maintaining a safe workplace for our employees and keeping our customers, suppliers and other visitors safe across all our sites is our highest priority. Sustainable improvements in safety will continue to be core to our operations and we remain focused on safety leadership, strategies targeting risk reduction and improving physical and mental health. 

Our safety performance still requires improvement but we are pleased that we are seeing the benefits of this relentless focus on making our workplaces safer.

Safety performance

Across the Group, our safety performance is monitored by measuring total recordable injuries and lost time injuries. This year we had 1,632 lost time injuries, where team members required time away from work (full shift) as a result of an injury. This is a 0.2 per cent improvement from last year. We had 7,570 total recordable injuries, which includes lost time injuries and medical treatment injuries (e.g. where a doctor’s visit is required, but the injury does not require time away from work). This is a 14.1 per cent improvement compared to last year.

To monitor our historical safety performance, we use total recordable injury frequency rate (TRIFR) and lost time injury frequency rate (LTIFR), which show injuries per million hours worked by employees and long-term contractors. This year, our TRIFR decreased by 15.2 per cent from 39.4 to 33.4, with improvements across most divisions. Our LTIFR also improved by 1.6 per cent from 7.3 to 7.2, driven by improvement most notably at Officeworks, Target and Bunnings.

There were no team member fatalities across the Group during the year, and team member safety continues to be our highest priority.

15.2 per cent improvement in TRIFR

We were pleased that our workers’ compensation claims decreased by 3.4 per cent to 7,315. 



lost time injury frequency rate
2016   7.2
2015   7.3
2014   7.7
2013   9.0
2012   10.9



total recordable injury frequency rate
2016   33.4
2015   39.41
2014   42.7
2013   38.7
2012   42.7
1Restated due to the maturation of data

Safety initiatives

Each of our divisions have undertaken safety initiatives this year that target their particular safety risks. Some of those initiatives include:

  • Bunnings engaged its team in driving a simplified safety strategy. This is reflected in a 6.9 per cent reduction in the number of injuries recorded and an 11.1 per cent reduction in the total recordable injury frequency rate. Key initiatives at Bunnings include its ‘See Something … Do Something’ campaign, which encourages team members to act in the moment, address any safety risks and acknowledge great safety practices. Further training for Bunnings forklift operators on manual handling and training for leaders on mental health are key programs that were implemented to support Bunnings’ vision that everyone goes home safe.
  • Coles launched the 'Mind Your Health' program, a safety strategy spanning five years to ensure their workplace is focused on mental health, as well as influencing Coles’ families, contractors, suppliers and the local community.
  • Target delivered a new team member safety training program, upgraded the Target incident reporting database and held a safety focus week.
  • At Wesfarmers Industrial and Safety, Blackwoods branch and warehouse teams have been well-supported during the branch merger program with careful risk management planning, resilience training and leadership tools and resources.
  • Wesfarmers Resources developed a 90-day safety initiative ‘Aligning our Focus’, to further improve the site’s safety performance. Central to the initiative’s success is the introduction of a number of key themes, each aligned to an identified safety improvement action area. 
  • At Kmart injuries arising from slips, trips and falls decreased by 41 per cent on the previous year due to the extra focus on housekeeping and cleaning up spills. 
  • Officeworks has developed a hazard reporting app and rolled it out across the business to simplify hazard reporting.
  • WesCEF is implementing innovative ways to control risk and reduce cost, such as the use of drones and robots to conduct equipment inspections in high hazard locations.

GRI Reference: G4-DMA (Occupational health and safety), G4-22, G4-LA6